Terms and Conditions

Effective Date: 21/12/2024

Introduction

These Terms and Conditions (“Agreement”) govern the use of the services provided by Greenaway Ground Care and Hire, a family-owned lawn and garden care business operating in Hunter Valley and Newcastle, NSW. By engaging our services, you, the Client, agree to be bound by these terms.

Definitions

• “Company”: Greenaway Ground Care and Hire, its directors, employees, and agents.
• “Client”: The individual or entity requesting services from the Company.
• “Services”: Lawn mowing, turf preparation, soft landscaping, fertilising and weed control, hedging and pruning, mulching, garden maintenance, and earthworks provided by the Company.
• “Agreement”: These Terms and Conditions, along with any additional documents referenced herein.

Client Responsibilities

The Client agrees to:

• Provide access to the property where the services are to be performed, including any necessary keys or codes.
• Maintain a safe and clear area for the performance of services.
• Inform the Company of any potential hazards or special conditions on the property that may affect the performance of services.
• Notify the Company of any specific requirements or preferences regarding the services provided.
• Pay all invoices within the agreed terms, as specified in section 6.

Company Responsibilities

The Company agrees to:

• Perform the agreed-upon services with due care and skill, in a professional manner, and in accordance with industry standards.
• Use reasonable efforts to complete services as scheduled, but do not guarantee that services will be completed on specific dates due to weather conditions, equipment failure, or other unforeseen circumstances.
• Keep the Client informed of any changes to service schedules as soon as possible.
• Maintain the appropriate certifications and insurance coverage as required by law and industry standards, including but not limited to public liability insurance, chemical application certification (Certificate III), and police checks for staff.

Payment Terms

• Pricing: The cost of services will be as per the agreed proposal or quote. Prices are subject to change if additional services are requested during the service period.
• Invoices: Invoices will be sent to the Client via email. Payment is due within [insert number of days, e.g., 7 or 14 days] from the invoice date.
• Late Payment: If payment is not made by the due date, the Company reserves the right to charge interest on overdue amounts at the rate of [insert percentage, e.g., 2%] per month.
• Disputes: Any disputes regarding invoices or services must be raised within [insert number of days, e.g., 7 days] of receipt of the invoice. Disputed amounts must be paid in full while the dispute is being resolved.

Cancellations and Rescheduling

• Cancellations: Cancellations must be made at least [insert number of days, e.g., 48 hours] before the scheduled service to avoid a cancellation fee. Cancellations made within this period may incur a fee of [insert amount, e.g., 50% of the service cost].
• Rescheduling: Rescheduling requests must be made at least [insert number of days, e.g., 24 hours] before the scheduled service. The Company will make reasonable efforts to accommodate rescheduling requests but cannot guarantee availability.

Limitation of Liability

• The Company’s liability for any damages arising from the provision of services, including any defects, failures, or delays, will be limited to the cost of the services in question. The Company will not be liable for any consequential or indirect damages.
• The Client acknowledges that the nature of the services involves exposure to weather conditions and that the Company’s performance may be affected by such conditions. The Company is not liable for delays or damage caused by weather events or other force majeure events.

Termination

Either party may terminate this Agreement with written notice if there is a material breach of the Agreement that is not cured within [insert number of days, e.g., 30 days] after notice from the non-breaching party. Upon termination, the Client will be liable for payment for services already rendered.

Governing Law

This Agreement shall be governed by and construed in accordance with the laws of New South Wales, Australia. Any disputes arising under this Agreement shall be resolved through negotiation or, failing that, through the courts of New South Wales.

Miscellaneous

• Entire Agreement: These Terms and Conditions constitute the entire agreement between the parties regarding the services provided and supersede all prior agreements and understandings.
• Amendments: Any amendments to this Agreement must be in writing and signed by both parties.
• Severability: If any provision of this Agreement is found to be invalid or unenforceable, the remaining provisions shall continue to be valid and enforceable.

Contact

We value your inquiries and are committed to providing prompt and helpful responses. You can reach us through the following methods:

• Phone: 0435580080
• Email: [email protected]
• Address: [Insert Physical Address]