Effective Date: 21/12/2024
Introduction
Greenaway Ground Care and Hire (hereafter referred to as “we”, “our”, or “the company”) is committed to protecting the privacy and confidentiality of our customers’ personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard the personal information you provide to us in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
Information We Collect
We may collect various types of personal information when you interact with us, including but not limited to:
- Personal Identifiable Information (PII): This may include your name, contact information (such as email address and phone number), and property details.
- Service Information: Information related to the services you request from us, such as acreage mowing, soft landscaping, turf preparation, and other garden maintenance services.
- Payment Information: Details related to payment for services provided, including credit card information and bank account details.
- Communication Data: Records of your interactions with us, such as emails, phone calls, and correspondence through our website or social media channels.
How We Use Your Information
We use the personal information we collect for the following purposes:
- To Provide Services: To deliver our lawn and garden care services, including scheduling, billing, and communication regarding our services.
- To Improve Our Services: To enhance our service offerings based on customer feedback, improve our website experience, and tailor marketing materials to your preferences.
- To Communicate with You: To send you important service-related information, updates, promotional materials, and newsletters.
- To Process Payments: To process payment transactions for the services provided, including managing accounts and handling billing disputes.
- To Comply with Legal Obligations: To comply with regulatory requirements, such as maintaining appropriate insurance and certification records, and to respond to legal requests.
How We Disclose Your Information
We may share your personal information with third parties for specific purposes:
- Service Providers: We may engage third-party service providers to perform functions on our behalf, such as payment processing, email marketing, or IT support. These providers will only have access to the personal information needed to perform their services and are contractually obligated to protect it.
- Business Partners: We may share your information with our business partners for marketing and promotional purposes, subject to your prior consent.
- Legal Requirements: We may disclose your personal information if required by law, such as in response to a court order, subpoena, or a government agency’s request.
- Corporate Changes: If our business undergoes a change, such as a merger, acquisition, or sale, your personal information may be transferred as part of that transaction.
Security of Your Information
We implement appropriate technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. These measures include:
- Data Encryption: Use of secure socket layer (SSL) technology to encrypt sensitive data during transmission.
- Access Control: Restricting access to personal information to only those employees, contractors, and agents who need to know that information to perform their job responsibilities.
- Regular Audits: Conduct regular audits of our data protection practices and security measures to ensure compliance with industry standards.
While we take reasonable steps to protect your personal information, no method of data transmission or storage is completely secure. Therefore, we cannot guarantee the absolute security of your information.
Your Rights
You have certain rights regarding your personal information:
- Access and Correction: You can request access to the personal information we hold about you and request corrections if the information is inaccurate.
- Opt-out: You can opt out of receiving marketing communications from us at any time by using the unsubscribe link in emails or contacting us directly.
- Right to Deletion: Under certain circumstances, you have the right to request that we delete your personal information from our records.
To exercise any of these rights, please contact us using the details provided in section 8.
Cookies and Tracking Technologies
Our website may use cookies and similar tracking technologies to collect information about how you interact with our website. These technologies help us provide a better user experience, remember your preferences, and gather analytical data.
- Cookies: These are small files stored on your device that help us remember your preferences and track your usage patterns. You can disable cookies through your browser settings if you wish.
- Web Beacons: These are tiny, invisible graphics embedded in our emails that track when the email is opened and links clicked.
- Third-Party Analytics: We may use third-party analytics services to track and analyse our website traffic. These third parties may use cookies and web beacons to collect information about your use of our site.
Changes to the Privacy Policy
We may update this Privacy Policy from time to time. The most recent version will be available on our website, and we encourage you to review it periodically. If significant changes are made, we will notify you via email or a notice on our website.
Contact Us
If you have any questions or concerns about this Privacy Policy, the practices of this site, or your dealings with us, please contact us at:
Email: [email protected]
Phone: 0435580080
Alternatively, you may reach out to our Privacy Officer at:
[Privacy Officer’s Name] [Privacy Officer’s Contact Information]
Governing Law
This Privacy Policy shall be governed by and construed in accordance with the laws of New South Wales, Australia.